We want you to be confident shopping with us. If something isn’t right, please contact our Bowen store and we’ll help you work through it.

Faulty, Damaged or Incorrect Items

If an item arrives faulty, damaged or different from what you ordered, contact us as soon as practical. Please include your order number, a description of the issue and photos where helpful.

Email: sales@bowenbirite.com.au
Phone: (07) 4786 1633

Once we understand the problem, we’ll explain the available remedy and any return instructions.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement or refund if a product fails to meet those guarantees.

Nothing in this policy limits your rights under the Australian Consumer Law.

Change of Mind

Please choose carefully, as we don’t offer returns or refunds when you simply change your mind, order the wrong item or no longer require the product.

Approved Refunds

Approved refunds are returned to the original payment method. Your bank or payment provider may take 3–5 business days to display the funds after processing.